Last updated: February 12, 2025
This Privacy Policy describes how Valor Coffee (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from shopify.valor.coffee (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
- Contact details including your name, address, phone number, and email.
- Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account information including your username, password, security questions and other information used for account security purposes.
- Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.
Information We Collect about Your Usage
We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include:
- Device and browser information
- Network connection data
- IP address
- Interaction history with the Services
Information We Obtain from Third Parties
We may obtain information about you from third parties, including vendors and service providers who collect information on our behalf. This includes:
- Companies who support our Site and Services, such as Shopify.
- Payment processors who collect and process payment details.
- Marketing and advertising partners for analytics and promotional purposes.
- Fraud prevention and security service providers.
How We Use Your Personal Information
- Providing Products and Services: Processing payments, fulfilling orders, shipping, account management, and facilitating returns/exchanges.
- Marketing and Advertising: Sending promotional messages, customizing ads, and analyzing shopping behavior.
- Security and Fraud Prevention: Detecting and mitigating fraudulent or illegal activity.
- Customer Support and Service Improvement: Handling inquiries, troubleshooting issues, and enhancing the user experience.
Cookies
We use Cookies to:
- Track your preferences and selected services.
- Maintain security and fraud prevention measures.
- Analyze site usage to optimize our platform.
Most browsers allow users to control or disable Cookies through browser settings. However, blocking Cookies may impact certain features of the Site.
How We Disclose Personal Information
We may disclose personal information in the following situations:
- To vendors and third-party service providers who assist with business operations.
- To business and marketing partners for advertising purposes.
- To fulfill legal obligations, such as responding to subpoenas or court orders.
- During business transactions, such as mergers or acquisitions.
Information Storage and Security
We take security seriously and implement the following measures:
- Encryption of sensitive financial data.
- Strict access controls, allowing only authorized employees access to personal data.
- Regular security audits and fraud prevention measures.
However, no security measures are completely foolproof, and we encourage users to take appropriate precautions.
Your Rights
You may have the following rights depending on your jurisdiction:
- Right to Access: Request a copy of personal data.
- Right to Correct: Request corrections of inaccurate data.
- Right to Delete: Request deletion of personal data (subject to legal requirements).
- Right to Restrict Processing: Limit how we use your personal data.
- Right to Object: Opt out of certain uses of personal data.
- Right to Data Portability: Request a transfer of data to another service.
- Right to Withdraw Consent: Revoke consent for data processing.
To exercise these rights, please contact us using the information provided in the "Contact" section.
Children's Data
Our Services are not intended for children under the age of 18. If we become aware that we have collected personal information from a child, we will delete it immediately.
Legal Compliance
We may disclose Personal Information when:
- Required by law.
- Responding to legal requests such as subpoenas.
- Protecting the security and rights of our users.
Links to Other Sites
Our Site may contain links to third-party websites. These websites have their own privacy policies, which we encourage you to review.
Changes to Privacy Policy
We may update this Privacy Policy as necessary to reflect changes in our practices, legal requirements, or business operations. If changes affect previously collected data, we will notify affected users.
Contact Information
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
Email: info@valor.coffee
Address: 11660 Alpharetta Hwy, Suite 262, Roswell, GA 30076, US
For data protection-related inquiries, we act as the data controller for your personal information.